Privacy Policy

Privacy Policy

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.Oceano Panorâmico - Trading, Serviços e Investimentos, Lda, the owner of the brand and technology centre called Madeira Immersive Experiences, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect users' information when they use our website and Online Store. It is also committed to adopting the best organisational practices and techniques for the protection of personal data and to ensuring full compliance with the General Data Protection Regulation (Regulation (EU) No 679/2016 of 27 April).


1. Information we collect

We collect different types of information about you, including:

  • Personal Information: Full name; VAT number; email address; telephone number; address (including city, postcode and country); payment information (such as credit/debit card details).
  • Usage Information: Pages visited on our site; time spent on each page; interactions with site features; products viewed and purchased.
  • Technical Information: IP address; browser type and version; operating system; device identifiers (device ID, device type).
  • Preference Information: Marketing preferences; purchase history; product feedback and reviews.


2. How We Use Your Information

We use your information for various purposes, including:

  • Providing and Improving Services: Processing and completing your transactions; providing customer support and technical assistance; improving the quality and diversity of our virtual reality experiences.
  • Communication: Sending order confirmations, invoices and order status updates; sending promotional communications and special offers, if you have given your consent; responding to your questions and feedback.
  • Safety and Security: Detecting and preventing fraud and illegal activities; protecting our rights, property and safety, as well as those of our users.
  • Analysis and Research: Carry out data analysis to better understand user behaviour; improve the design, functionality and content of our website; develop new products and services.


3. Personal data retention period

The length of time for which data is stored and retained varies according to the purpose for which the information is processed. There are legal requirements that oblige data to be kept for a minimum period of time. Therefore, whenever there is no specific legal requirement, the data will only be stored and kept for the period necessary for the purposes for which it was collected or subsequently processed, or for the period of time authorised by the National Data Protection Commission, after which it will be deleted.


4. Information sharing

We may share your information with:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, order delivery, marketing and data analysis; these companies have limited access to your personal information and are contractually obliged to protect it.
  • Business Partners: Partners with whom we collaborate to offer promotions, competitions or joint products; we only share information to the extent necessary for the specific promotion or offer.
  • Legal Authorities: When required by law, regulation or legal process; to respond to requests from public and government authorities, including authorities outside your country of residence.
  • Business Transactions: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of the transaction; we will notify you of any change of ownership.


5. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal information against: unauthorised access; misuse or disclosure; unauthorised alteration or destruction; accidental loss.

These measures include, but are not limited to: Data encryption during transmission and at rest; strict access control to our systems and facilities; regular security audits and risk assessments.


6. User Commitment

The user undertakes to make appropriate use of the content and information offered by the Madeira Immersive Experiences Technology Centre on the website and Online Shop, including but not limited to:

  • Not to engage in activities that are illegal or contrary to good faith or public order;
  • Not to disseminate propaganda or content of a racist nature, xenophobia, games of chance, any type of illegal pornography, apology for terrorism or against human rights;
  • Not to cause damage to the physical (hardware) and logical (software) systems of the Madeira Immersive Experiences Technology Centre, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damage.


7. Your Rights

Under the terms of the General Data Protection Regulation, you have the following rights in relation to your personal information:

  • Right of access: You can request a copy of the personal information we hold about you;
  • Right to update: You can request that any personal information be updated;
  • Right of rectification: You can request that any errors or omissions in your information be corrected;
  • Right to restriction of processing: You can request that we restrict the processing of your information in certain circumstances;
  • Right to erasure: You can request the erasure of your personal information, subject to certain exceptions;
  • Right to object: You can object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at the addresses provided in the Contact section.


8. Cookies and Similar Technologies

We use cookies and similar technologies to: Improve the functionality of our website; personalise your user experience; analyse the use of our website.

You can set your browser to refuse cookies, but this may affect the use of some features of our site. For more information on how we use cookies, please see our Cookie Policy, attached.


9. Changes to this Policy

We may update, adjust or amend this Privacy Policy at any time. Changes will be duly publicised on the website www.meivr.pt.


10. Contacting us

If you have any questions or concerns regarding our Privacy Policy or the processing of your data, please contact us in writing, via email: [email protected] and/or the contacts provided on the website www.meivr.pt, social networks or by letter to the address of Oceano Panorâmico - Trading, Serviços e Investimentos, Lda, Estrada Cónego Camacho, nº 15-A, 9030 - 319 Curral das Freiras, Madeira.


COOKIES POLICY

What are cookies?

As is common practice with almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, this may downgrade or "break" certain elements of the site's functionality.


How do we use cookies?

We use cookies for various reasons, detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you leave all cookies if you are not sure whether or not you need them if they are used to provide a service that you use.


Disabling cookies

You can prevent the setting of cookies by adjusting your browser settings (see your browser's Help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in the deactivation of certain functionalities and features of this website. It is therefore recommended that you do not deactivate cookies.


What cookies do we set?

Account-related cookies. If you create an account with us, we will use cookies for the processing of the enrolment process and general administration. These cookies will generally be deleted when you log out, but in some cases they may remain afterwards to remember your site preferences.


Login-related cookies

We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are usually removed or cleared when you log out, to ensure that you can only access restricted features and areas when you log in.


Cookies related to sending e-mail newsletters

This website offers newsletter or email subscription services and cookies may be used to remember whether you are already registered and whether to show certain valid notifications, only to registered / unsubscribed users.


Requests processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.


Cookies related to surveys

We periodically offer surveys and questionnaires to provide interesting information, useful tools or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide accurate results after changing pages.


Form-related cookies

When you submit data via a form such as those found on contact pages or comment forms, cookies may be set to remember user details for future correspondence.


Site preference cookies

To provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called up whenever you interact with a page affected by your preferences.


Third-party cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website.

This site uses Google Analytics, which is one of the most widespread and reliable analysis solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track things like how long you spend on the site and the pages you visit, so that we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third-party analyses are used to track and measure the use of this website so that we can continue to produce attractive content. These cookies may track items such as the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.

We periodically test new features and make subtle changes to the way the site is presented. When we are still testing new features, these cookies can be used to ensure that you receive a consistent experience while on the site, while we understand which optimisations our users appreciate the most.

As we sell products, it's important for us to understand the statistics on how many visitors to our site actually buy, and so this is the kind of data that these cookies will track. This is important to you as it means we can accurately make business predictions, which allow us to analyse our advertising costs and products to ensure the best possible price.

Hopefully that's clear and, as mentioned earlier, if there's something you're not sure whether you need or not, it's generally safer to leave cookies enabled if you interact with one of the features you use on our site.


18/07/2024